Passkey launch readiness

Checklist items

1. Decide which passkey types you accept for each population: synced for customers, device-bound for staff and administrators.
2. Choose enrollment moments that follow a strong sign-in on a trusted device.
3. Make passkeys the default for returning users, with other methods shown as fallback.
4. Design recovery that doesn’t end in an SMS code.
5. Provide a non-SMS alternative for customers who can’t use passkeys.
6. Write the one-sentence explanation for customers and put it in app, web and support scripts.
7. Decide how you will measure enrollment, sign-in success and fallback rate.

Ticks stay in your browser only and are not saved.

Print this checklist Clear ticks